Frequently Asked Questions

To check-in at Strand on Ocean, go to the lobby located in the ground floor of 1052 Ocean Drive, Miami Beach, FL 33139. Provide the front desk attendant with your name and they will present you with the paperwork to sign and collect the security deposit from you. Once you have checked-in, you will be provided with the keys to your unit and directions on how to get there.

You can also complete most of your check-in prior to your arrival. Your booking confirmation e-mail will have more information on how to access our guest portal and complete your online check-in.

Specific check-in instructions will be e-mailed to you within 3 days prior to your arrival. If you ever have a question regarding your check-in, please either call us at +1 (305) 351-9860 or send an e-mail to guestservices@ssvacationrental.com

Check-in time begins at 4 pm on your day of arrival.

Early check-in is available on a request-only basis. Please call our office on the morning of your arrival to determine if an early check-in is available. If your unit is ready, a complimentary early check-in can be provided between 12 pm and 4 pm. Early check-ins before 12pm, if available, are subject to an additional charge of $80.

Check-out time is at 11 am on your day of departure.

Upon request and approval by our office, late check-out is available an additional charge of $80 up to 2 pm on your day of departure. Check-outs after 2 pm will be charged a penalty amount up to the cost of an additional night’s stay. If you would like to request a late check-out, please call us before 10 am on your day of departure to see if your request can be accommodated.

Return your room keys to the front desk attendant where you checked-in, provide them with your name and room number, and let them know you have left the unit. You must depart your unit by 11 am.

Any checkouts past 11 am, without notification and the prior approval of our office, will be subjected to an additional charge up to the amount of an additional night’s stay.

Undue and/or unreasonable cleaning of the room shall be charged to the Guest’s/Cardholder’s credit card as an Additional Cleaning Charge at a rate of up to $45/hour, with a one-hour minimum.

In the event of an emergency or if you have any questions prior to your arrival, please call the Sunnyside Hotels & Vacation Rental’s office at +1 (305) 351-9860, open 7 days a week from 9 am until 10 pm.

If you have an emergency after 10 pm, you can call our after-hours line at +1 (305) 538 – 1700.

There are various public parking lots, garages, and overnight valet services across South Beach. The closest option is directly behind the Strand on Ocean, located on Collins Avenue and 11th street. Sunnyside Hotels & Vacation Rentals does not offer any parking options directly with us at the Strand on Ocean.

No, all units are non-smoking units and smoking of any kind is not permitted inside the unit. Guests are free to smoke on the balcony of a unit they are staying in, but please keep the door closed at all times when smoking on the balcony. If any evidence of smoking is found inside the unit, including smell, a penalty and deep-cleaning fee of $500 will be charged to the credit card on file.

In the same tower where you checked-in, there is a beach-facing roof-top pool that is open from Sunrise to Sunset. Pool towels can be obtained at the front desk by providing a cash deposit.

Daily housekeeping service is offered on a request-only basis between 9 am and 3 pm. Please contact us +1 (305) 531-9860 to request service. The room must be vacant for the housekeeping team to complete a service request.

Yes, all our units include high-speed wireless internet service at no cost to our guests. A welcome sheet will be visible in the unit you are occupying during your stay that will provide you with instructions on how to access that free wireless internet service.

No. No pets are allowed at the Strand on Ocean by Sunnyside. ADA accredited service dogs will be accepted at no additional fee, contingent on the guest signing our animal liability agreement.

Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits.

Our cancellation policies vary based on the rate you choose to book. Please be sure to read the details of your chosen rate and cancelation policy before confirming your reservation. The terms & conditions of your chosen cancellation policy will apply exactly as booked; no exceptions will be made.

Yes, every reservation requires a $250 security deposit in case of any caused losses and damages sustained to the apartment throughout the duration of your period of occupancy. The entire deposit will be refunded if (1) no damage was done to the property other than reasonable wear and tear, (2) no items were missing, (3) all doors and windows were closed and secured upon departure, (4) all check out procedures were followed, (5) all Rental Agreement policies were followed, (6) no miscellaneous charges were incurred, e.g., unpaid rental fees, unregistered guests or pets penalties, additional cleaning fees, smoking penalty or other charges. Any damages that exceed $250 will be charged to the credit card on file.

If you would like to use cash for your security deposit, the amount of the deposit will be $350 instead of $300.

Yes, the city of Miami does not permit loud noises after 11 pm. Please be sensitive to other guests in the building by not playing loud music or noise after 11 pm. No parties are allowed in any units managed by Sunnyside Hotels & Vacation Rentals.

Please contact our office to change the number of guests on your reservation prior to your arrival.

Additional guests above the maximum occupancy of your unit are NOT allowed on the property at any time.

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