Frequently Asked Questions

  • In order for guests to check in at Fisher Island, we need a complete list of all parties attending in order to receive prior authorization and give guests access to the ferry. Guests will also receive instructions to the unit that is ready for your arrival.
  • Specific check-in instructions are emailed to each guest 3 days prior to their arrival date with the specifics of their check-in and stay. If you ever have a question regarding your check-in please either call us at +1(305) 351-9860 or bookings@sshresorts.com.

Check-in is any time after 3 pm.

Yes. If the unit you are scheduled to stay in is ready then we allow a guest to check-in early but the unit must be ready. A very early arrival may be arranged for $80, pending other reservations and the housekeeping schedule. Please contact us within 24 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time. Early Check In is subject to availability for all guests (i.e., genius, preferred members). To check on the status of an early check-in call +1(305) 351-9860, the day PRIOR to your arrival date.

All guests must check out NO LATER than 12 pm, noon on their departure date. The housekeeping staff will be at the unit by 12:15 pm to clean so please leave promptly on your departure date.

Simply retrieve your items from the unit with the door locked behind you, and let our staff know you are checking-out.

Yes, we do offer a late check-out only if the next guest scheduled for that unit is not checking in on the date of your departure. There is a fee tied into a late departure after and those fees will vary based on your location and unit size. For specific information on the cost associated with a late check-out please contact +1(305) 351-9860.

In the event of an emergency or if you have any questions prior to your arrival, please call the Sunnyside Hotels & Resorts office, open M-F 9 am – midnight, at +1(305) 351-9860.

At Fisher Island, you receive 1 free parking spot in your unit building and access to one golf cart for you to roam around the island with.

No, all units are non-smoking units and smoking is not permitted inside the unit. Guests are free to smoke on the balcony of a unit they are staying in, but please keep the door closed at all times when smoking on the balcony. If guest smokes inside the unit they are subject to an additional cleaning fee of $250.

Each of our locations has spectacular amenities that may include pool, spa, sports courts, etc. Hours of operation vary in each location. For more information on specific hours of operation for various amenities, click here or call the Sunnyside Hotels & Resorts office at +1(305) 351-9860 or simply ask the front desk or on-site personnel once you arrive.

As a standard practice, Sunnyside Hotels & Resorts does not provide daily housekeeping services. The cleaning fee included in your booking amount covers a one-time, exit cleaning of the unit you have occupied. However, Sunnyside Hotels & Resorts can provide daily housekeeping service if a guest desires for an extra daily fee. To find out what that cost is for daily maid service please contact us at +1(305) 351-9860.

Yes, all our units include high-speed wireless internet service at no cost to our guests. A welcome sheet will be visible in the unit you are occupying during your stay that will provide you with instructions on how to access that free wireless internet service.

Cancellations and reschedules may be made up to 30 days before the first day of your reservation. You can credit your full down payment toward a future reservation, or we will refund you 100% of your down payment. Cancellations or reschedules made with less than 30 days notice will result in 100% loss of all payment. All reservation changes must be acknowledged in writing.

Yes, every reservation requires a $2,500 security deposit in case of any caused losses and damages sustained to the apartment throughout the duration of your period of occupancy. The entire deposit will be refunded if (1) no damage was done to the property other than reasonable wear and tear, (2) all keys, (3) no items were missing, (4) all doors and windows were closed and secured upon departure, (5) all check out procedures were followed, (6) all Rental Agreement policies were followed, (7) no miscellaneous charges were incurred, e.g., unpaid rental fees, guests or pets, additional cleaning fees, smoking penalty or other charges. Any damages that exceed $250 will be charged to the credit card on file.

Yes, the city of Miami does not permit loud noises after 11 pm. Please be sensitive to other guests in the building by not playing loud music or noise after 11 pm.

If there is a change in number of guests arriving, please let our staff know at +1(305) 351-9860, otherwise unauthorized people at the apartment are subject to result in a double charge for each additional guest or a maximum occupancy charge, and loss of any security deposit.